FAQs

Step 1: Visit our website: https://flytezjet.com/

Step 2: Select your trip type (One Way / Round Trip / Multi Directional ), departure (From), destination (To), dates (Depart/Return), and the number of passengers on the search widget and hit Search Flights>

Click Enter it here and enter your promo code. A CHECK button will appear, once the code is entered click on the CHECK button to validate your code.

Step 3: Tez will search all the flights available for your trip and will display the same.

Please note that the sequence of display will be first the departing flight and then the return.

Step 4: Select the Flight that suits you, we have on 7 days calendar available for you to choose from.

Step 5: Select the fares that matches your requirements from the different fare families available for that flight. Complete the same steps for return.

Step 6: Add passenger details, any special services required

Step 7: Ancillary: Seat Selection - We offer our passenger to reserve any seat of their choice well in advance (subject to availability).

Step 8: Ancillary: Excess Baggage – Pay per Kg as per your needs and requirements.

Step 9: Before selecting your preferred payment option, please review the passenger details and the ancillaries added with the fare conditions. Check the box that confirms the Terms & Conditions. Select your preferred payment option and click COMPLETE BOOKING.

On the email mentioned while booking, we will send you a booking confirmation with terms & conditions. Keep your Booking Confirmation safe.

Note: Any changes made from Manage Booking on the website will be applicable for all the passengers in that booking reference. For any changes for any person, please get in touch with our care team.

In Manage Booking page as per Fare Conditions and Rules following can be done:

• Cancel a Booking
• Rebook to a different dates
• Add Ancillaries/ Extras
• Print and/ or Email Booking Confirmation

Cancel a Booking

Refer Booking confirmation or our Conditions of carriage for cancellation policy. Cancellation and refunds are subject to fare policy and fare chosen. Read the complete Fare Conditions before selecting a fare by clicking on the fare conditions.

Step 1: Click on the Manage Booking button on booking confirmation email or from Manage Booking page on our website and enter PNR/ E-Ticket reference/Booking Confirmation (552#####) and Last name.

Step 2: Select the CANCEL BOOKING option

Step 3: A pop up window will open with the cancellation request. To cancel the booking click OK. Please note that after clicking OK the process cannot be reversed.

Step 4: Booking will then be cancelled and an email confirming cancellation will be sent to the email ID mentioned at the time of booking.

Rebook to a different date

Step 1: Click on the Manage Booking button on booking confirmation email or from Manage Booking page on our website and enter PNR/ E-Ticket reference/Booking Confirmation (552#####) and Last name.

Step 2: Click Rebook

Step 3: Select flight that needs to be rebooked by clicking Rebook this flight button.

Select either one or both flights to change for a return flight booking.

Step 4: Select New Dates by clicking on the calendar that appears after ticking the check box and then click the SEARCH FLIGHTS button.

Step 5: A pop up window will appear informing about the rebook. Click on Ok to continue with the changes, which will then redirect to the search flights page wherein as preferred fares and can be selected.

Step 6: Review the rebooked flight time and fare conditions with the price difference (if any), ancillaries booked with the original flight will be removed and will need to be rebooked for the new flight. Click the ADD Ancillaries button should you wish to select seat or add excess baggage or etc., and / or click CONTINUE TO PAYMENT.

Step 7 (A): No Payment Required: In case of no fare difference between new and original booking only terms & conditions needs to be accepted.

Step 7 (B): Payment Required: If there is a price difference, the difference needs to be paid before new flight dates will be confirmed.

Add Ancillaries/ Extra

Step 1: Click on the Manage Booking button on booking confirmation email or from Manage Booking page on our website and enter PNR/ E-Ticket reference/Booking Confirmation (552#####) and Last name.

Step 2: Click Add Extras

Step 3: Select the ancillary services that we offer.

Step 4: Pay for the services chosen.

Print and/ or Email Booking Confirmation

Step 1: Click on the Manage Booking button on booking confirmation email or from Manage Booking page on our website and enter PNR/ E-Ticket reference/Booking Confirmation (552#####) and Last name.

Step 2: Click on print or email icon and get booking confirmation as required.

Name change to a booking is not allowed. In case of any spelling mistakes, after due verification with a valid ID Proof, “TEZ JET LLC” reserves the right, at its sole discretion to make changes as required, and as per the policy. Name change fee may apply. Contact care@flytezjet.com for any such requirements.

Check-in option is available on our website. Check-in opens 48 hours prior to flight departure and closes 3 hours prior to flight departure. After checking in online for the flight, boarding pass is emailed automatically to the email ID mentioned at the time of booking. It is also possible to print, view and download the boarding pass.

Seat Purchase

Seats can be purchased at the time of booking, or they can be added after a reservation has been made via the Manage Booking online. There are seats at no cost that can be selected during the booking process as well as during the check-in window (48 hours prior to the scheduled flight departure).

Emergency Exit Seat

The emergency exit seats may be available to Passengers who are

• Able bodied and willing;
• Aged 15 years or more on date of travel;
• Not pregnant;
• Not suffering from temporary illness which affects their mobility in any way whatsoever;
• Capable of :
  (a) Locating the emergency exit
  (b) Recognizing the emergency exit opening mechanism,
  (c) Comprehending the instructions for operating the emergency exit,
  (d) Following oral directions and hand signals given by a crew member;
  
• Not travelling with infant.

Infant Seat

• Infants under 2 years of age on the date of travel must be seated on an accompanying adult’s lap.
• Infants older than 2 years must be booked in their own seats
• Adults must be 18 years or above to carry an infant.
• Adults with infants will not be allowed to sit in an emergency exit row.

Note: Only 2 infants can be accommodated per row, limited to 1 infant on either side.